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Camera immediately shuts off

JanRay
Community Member

My new camera turns off after a few seconds so it isn’t possible to complete set up. I’ve reset it several times and tried various outlets but no luck. How can I get the camera to stay on long enough to complete set up? 

9 REPLIES 9

AVguys256
Community Member

Have you verified the charging cable is in correctly? When the battery cameras first came out I made the mistake of not aligning the brass points so the camera would do the same thing. Kinda silly to have a plug that easily plugs in both ways but only works one.  

JanRay
Community Member

Thanks for your reply. The USD only fits in the plug one way so I tried the plug upside down. It is getting power to start up but doesn’t stay on long enough that the light turns blue for set up. So the setup process can’t even start. 

JW2
Community Member

Same here, any resolutions? 

JanRay
Community Member

I did a hard reset and it is now working. Sorry I can’t remember how to do the hard reset but basically I googled how to reset a nest cam and got a page with instructions. 

JW2
Community Member

i wish i have read the stories before I purchased. now , i have spent 2 days on it. but can't set up. 

JanRay
Community Member

Hopefully you can get it working. After the hard reset I had to set up a new home group and give it a new name. 

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.