Camera not working but have power in cords to it.

[AcousticMark]

I have 2 nest cams stop working suddenly. I've tried deleting and reinstalling to no avail. I'm an electrician and there is power in the cords going to the cameras but no lights on cameras. I believe the issue is with the camera itself. Please help. Thanks 

[aatienza]

Hey AcousticMark,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. What type of Nest camera do you have? Were there changes made with the setup, settings, and/or app of the Nest camera? Also, are you using the USB cable and adapter that shipped with the camera? Keep us posted.

Thanks,

Archie

[aatienza]

Hey AcousticMark,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[AcousticMark]

Thanks for reaching out. I was able to determine the usb cord coming out of the camera has deteriorated on two cameras. The cameras are fine but im told the cord can't be replaced. Is that true? It seems a shame to waste two cameras. Please confirm. Thanks!

[aatienza]

Hey AcousticMark,

Oh no! I'm sorry to hear that. Could you tell us the type of Nest camera you have? Also, fill out this form so we can take a closer look.

Thanks,

Archie

[aatienza]

Hey there,

It's us again. Were you able to fill out the form?

Thanks,

Archie

[aatienza]

Hey there,

Do you still need help with our device? If so, please fill out this form and let us know once you're done.

Thanks,

Archie

[aatienza]

Hey AcousticMark,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.
 

Thanks,

Archie