Camera offline, two others are connected

[ChefMarco]

I have three nest outdoor cameras. They’ve been functional for the last two years. Suddenly one of the three went off-line.  It’s a hardwired system and I cannot find a pin reset button on the camera unit. The Wi-Fi in the house into the other two cameras is functioning perfectly. How can I reset this one single camera so it’s back functioning an online?

[MplsCustomer]

@ChefMarco 

Below is a link to Google Nest's instructions for performing a factory reset on a Nest Cam Outdoor:

https://support.google.com/googlenest/answer/9252162?hl=en#zippy=%2Cnest-cam-or-dropcam

[ChefMarco]

This did not work.  After deleting camera, during the new set up it never found my wifi.   The other camera is currently linked to our wifi.   I think there is something faulty with this particular camera.  It shows it getting power and a flashing blue light. 
Help!

[ChefMarco]

No, this did not solve the problem. 
After performing the factory reset, the wifi network is not discoverable during the attempt to add back the camera.   Doesn’t make sense since another camera on-site is linked and working with wifi.  Power is available to camera as I see a flashing blue light on it. 
I think the camera is faulty.  

[MplsCustomer]

@ChefMarco 

You could try contacting Google Nest Support starting with this link:

https://support.google.com/googlenest/gethelp?hl=en

[aatienza]

Hey ChefMarco,

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue.
 

I appreciate the help, MplsCustomer.

Thanks,
Archie

[janthadeus]

Hi ChefMarco,

No worries, we'll keep this thread open as you've requested. Keep us posted.

I appreciate the help here, MplsCustomer and Archie.

Thanks,

JT

[janthadeus]

Hey there,

Checking in — I want to check if you still need help. Don't hesitate to reach back if you do.

Thanks for the help here, MplsCustomer, Archie and Brad.

Regards,

JT

[ChefMarco]

Hi, yes I absolutely still need your help. Minutes ago I attempted to reinstall the camera. It had a blue light on it and it’s hardwired.  Through the app I reinstall it by scanning the QR code. Then had me connect to the wireless network, which I did. The camera showed connected and the blue light went to green.   But no live feed or picture was ever established. I had named the camera “backyard“, but when it came up it was renamed “null”.

I  uninstall the camera, rebooted my phone and reinstalled the camera again. This time there is no blue light on it, Nor did it connect to the Wi-Fi.

I’m at a complete loss here. Please call me at 214-274-5758.

[ChefMarco]

I have been able to reconnect it.  The blue light came back on and I re-added the camera.   So no more assistance is needed.   Thank you. 

[janthadeus]

Hi there,

Cool, glad to hear! As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

JT

[ChefMarco]

I won’t be able to address this again until mid-October.   I’ll check on it then, and reach out to you at that time. 

[aatienza]

Hey ChefMarco,

Sounds like a plan — keep us posted.

Thanks,

Archie

[aatienza]

Hey ChefMarco,

It's us again. How's it going with your Nest camera? Do you still need our help?

Thanks,

Archie

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie

[ChefMarco]

Please do not close this file yet.  I don’t return to the property until Monday October 17th and can’t address the problem until I return.  

[janthadeus]

Hi there,

How's it going? Still need our help?

Regards,

JT

[ChefMarco]

Yes I still need your help.  I’ll be back in town to deal with this on Monday 10/17

[Brad]

@ChefMarco

We can definitely check back with you to see how things are going at a later time. Thank you for letting us know!

Best regards,

Brad