Camera re install

[Cbracety]

Unfortunately I removed a camera with floodlight from my account.  I tried to reconnect with the QR code and it keeps giving me an error message.  The camera is hard wired.  I tried resetting and reconnecting even after it told me to turn on/off airplane mode.  Still not letting me add or connect

[Lulu1]

I can't reconnect my camera either 

[devjohan1duke]

"Sorry to hear that! Since the camera is hardwired and you've already tried resetting and reconnecting, you might want to check if there’s a firmware update or try a different network. Also, ensure there are no compatibility issues.

[tajennifer]

Hi everyone,

Thanks for posting. I'm sorry to hear about the situation that you are experiencing while you are trying to reconnect your Nest camera to the app. I appreciate the steps that you have taken so far, I understand how frustrating this situation can be. But don't worry; help is here. I need to ask for some information to provide the best solution:

@Cbracety 

• What error code do you see while you are trying to connect the camera?
• Did you try a reset or a factory reset?
• What’s the color of the LED status light?
• How far is the device from the router?

@Lulu1 

• What type of Nest camera do you have?
• Do you see any error code while you are trying to connect the camera?
• Did you try a reset or a factory reset on the camera?
• What’s the color of the LED status light?
• How far is the device from the router?

Please keep me posted. I'll be waiting for your response.

Best regards,

Jenny