History Not showing

[Shell3]

I have a camera and two doorbells and they are all showing the history for the last two hours or so, but anything more than that it says there is “no history”. I have a paid subscription so there should be “history”any ideas??

[MplsCustomer]

@Shell3 

Is your Nest Aware subscription in the same Google Nest "home/structure" as your camera and doorbells? If it is, you should be able to go to any of your devices in the Google Nest app, select Settings | Nest Aware, and it should show your Nest Aware subscription.

[gmelanymelissa]

Hi @Shell3,

Thanks for posting here in the community. I'm sorry to hear your Google Nest camera and two doorbells only show the last two hours of history, even though you have a paid subscription. I'm happy to help!

To better understand the situation, I'd like to ask a few questions:

• What type of Nest Aware subscription do you have?
• How many home structures do you have under your account?
• Are you using the Google Home app or the Nest app?
• When did you get the subscription?

Once I have these details, I can assist you better with the specific information.

@MplsCustomer, thanks for your help, that's a great resource for everyone!

Keep me posted.

Best regards,

Melany