Camera recording

[Speed1]

Camera recording     My Google Nest doorbell camera worked and gave history recordings for at least a week for the first mont or more.  Now I get only same day review.   
   Do I have to have a subscription in addition to my ADT coverage?  ADT sold and installed this doorbell 

[Cathal_S]

Hi Speed1,

Google Nest cameras work with or without a Nest Aware subscription. Different subscriptions will allow different live video or event storage options that you can find more about from the link below.

https://support.google.com/googlenest/answer/9233159 

Please contact ADT for information about if they subscribe you to a Nest Aware subscription as part of their package? It could be that they set you up with the free month long trial?

[MplsCustomer]

@Speed1 

It sounds like your free 30-day trial Nest Aware subscription probably expired. I have no idea what "ADT coverage" consists of, or whether it includes a Nest Aware or Nest Aware Plus subscription, but you need a Nest Aware or Nest Aware Plus subscription to see anything beyond event video history for the most recent 3 hours.

https://support.google.com/googlenest/answer/9681538?hl=en

https://store.google.com/us/product/nest_aware?hl=en-US

[janthadeus]

Hi Speed1,

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

I appreciate the help here, Cathal_S and MplsCustomer.

Thanks,

JT

[janthadeus]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

JT

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, JT.

Thanks,

Archie