Camera screen cracked

[Laurita_ciclist]

The camera lens cracked on our doorbell. We’ve only had it a week. 

[MplsCustomer]

@Laurita_ciclist 

If you bought it from a retailer, see if you can exchange it. If you bought it directly from Google Nest, try contacting Google Nest Support: https://support.google.com/googlenest/gethelp

[janthadeus]

Hi folks,

MplsCustomer, thanks for your assistance here.

Oh no! I'm sorry to hear that. I know how you feel about this. I'd be happy to help you with that — could you please fill out this form so we could further investigate?

Looking forward to your response.

Thanks,

JT

[janthadeus]

Hi Laurita_ciclist,

I'm just checking in to see if you are able to fill out the form? If not, please do so we can assist you further with your concern. Here's the link for the form. 

Keep me posted.

Regards,

JT

[janthadeus]

Hi there,

I'm checking in to see if you are able to fill out the form? If not, please do so, so we can assist you further with your concern.

Best,

JT

[aatienza]

Hey there,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.
 

I appreciate the help, JT.

Thanks,

Archie

[MplsCustomer]

@Laurita_ciclist 

Were you able to return your battery doorbell to the retailer, or to Google Nest by contacting Google Nest Support: https://support.google.com/googlenest/gethelp?

[aatienza]

Hey folks,

I appreciate the follow up, MplsCustomer.

@Laurita_ciclist How's it going? Do you still need our help?

Thanks,

Archie

[aatienza]

Hey folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie