Camera stopped working

[Janice2612]

My google nest  camera was working well and I hadn’t checked it for a couple of weeks. When I tried to connect again, it wasn’t working at all. I tried all the different ways to get it back onto my phone. I also deleted it from my app and started again. I thought I also brought it to a different premise on different Internet, and it won’t go on help please 

[aatienza]

Hey Janice2612,

Oh no! I'm sorry to hear that. What's the status light of your Nest camera? What type of Nest camera do you have? Are you getting any error messages? When did it start happening? Also, how far is the camera from the router?

You can follow this link on how to Restart or factory reset Nest camera or doorbell.

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,
Archie

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie