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Camera stream not in Nest app....where can I see from computer

tiopotato
Community Member

I recently got a Nest indoor cam and was pretty upset when I realized  you cannot access the camera from the Nest app like I do for my other 7 devices. The only way I can access the new camera is using the google home app. 

How do I access and view this camera from my computer since it does not appear when I go to the nest webpage?

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@tiopotato 

You've discovered what we discovered when we got our new Google Nest Battery Camera in September 2021.  The new Google Nest cameras and doorbells released starting in the fall of 2021 can ONLY be accessed in the Google Home app, and NOT in the Google Nest app or on the home.nest.com website. We have one new Google Nest Battery Camera (plugged in with the optional power cable so we can have 24/7 streaming), and we can only access its history by clicking on the camera in the Google Home app, clicking on "History" and then clicking on "Full History". The user interface is not as good as the Google Nest app.

You can see Google's rationale for this in these blogs in this forum, along with considerable customer reactions:

https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/...

https://www.googlenestcommunity.com/t5/Blog/New-Cameras-and-Google-Home-app/ba-p/4632

Are you able to view the camera outside of the app from your computer? 

@tiopotato 

We cannot view the Google Nest Battery Camera from our computer because Google chose not to include it in the home.nest.com website (where we can see all our other Nest cameras and doorbells, just not the new battery camera).

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Thanks for visiting the Community. 


Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.


We hope you were able to get the help you need but if you're still having trouble, you might want to check out this link for additional information.


If the issue persists, feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!


Thanks,

Archie