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Camera with floodlight how can I add camera after installation

Rdh
Community Member

our camera with floodlight was installed and mounted without connecting to our account first.  How can we connect it now?  

7 REPLIES 7

Cathal_S
Gold Product Expert
Gold Product Expert

Hi Rdh,

Have a look at this installation guide, you will also need the QR code sticker or the code printed on the camera.

https://youtu.be/ftnHYUW2lrE 

 

Regards,
Cathal

Rdh
Community Member

Unfortunately the sticker was thrown out and the camera was fitted before I could do this so I would need to remove the camera to find it!

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Rdh
Community Member

Hi Brad 

yes please! 

rebecca

Brad
Community Specialist
Community Specialist

@Rdh

 

Factory Reset your device, but remove it from the current account it is one first via the app. Once that has been removed, you can add it to the correct Google account with the rest of your devices.

 

Best regards,

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.