cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Camera won't connect

JC66
Community Member

We installed a nest outdoor IQ cam a few weeks ago and it was working fine. Then all of a sudden it said it was offline. I can't get it to reconnect. I've tried unplugging it, moving my Wi-Fi access point closer to it, factory resetting it (which doesn't work) restarting my Bluetooth, removing it from the app. Everything. Now I can't even add it to the app. I get an NC023 error. The light on the front of the camera is white. we have a Yale nest lock and two nest thermostats as well as sync light bulbs by GE. We have very high speed internet. It disconnected when we weren't home and didn't have a lot of devices connected. I'm at a loss

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad