Nest Camera

[SkRS]

Hello,

I have had the nest for a while but I can’t see the video when someone came and rang the door bell. I have deleted the app and restarted the app and the camera but nothing is fixing it. 

[MplsCustomer]

@SkRS 

I don't know if this is what is happening in your case, but the thread below has posts from hundreds of us customers who have Google Nest Hello Doorbells that are one or two years old that are cutting out for a minute or so whenever the doorbell button is pushed, due apparently to a failing of the small internal battery. Google Nest has still not provided a resolution.

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Hello-Doorbell-cuts-out-when-butto...

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still have an active Nest Aware subscription? Have you had any changes to your wifi network, or anything like that?

Please let me know if you need further assistance!

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad