Camera wont connect to App

[Sue_S]

We set the first one up with the app and it has been installed successfully for a few weeks and works absolutely fine, however, the other one in the pack just will not set up any further than the  page stating ‘Try moving closer to the Nest cam’ when the device is just next to it. We have tried every trick in the book including resetting the camera and deleting all devices from the Home app and reinstalling yet nothing seems to be able to work. Please could you direct us as to what to do to get the camera up and running?

[Brad]

Hey folks,

Thanks for visiting the Community. Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

We hope you were able to get the help you need, but if you're still having trouble, please feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

Best regards,

Brad.