Camera wont download updates

[Eesinstallers]

Nest outdoor floodlight camera will not download updates, stays on zero, when reseting the camera wil go through the motion green light comes on but downloading update stays on zero. Had same issues with doorbell. All other cameras on account are fine

[Brad]

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally. Please let us know if you need further assistance. 

Best regards,
Brad

[Eesinstallers]

I've restarted, factory resets, add to new home still won't download updates.  I have 4 other nest cameras work fine.  Nest outdoor floodlight and battery doorbell (newer version) are the only ones having issues

[Brad]

@Eesinstallers

Have you tried to restart your Wi-Fi router and then factory reset the devices? I would also try to uninstall the app and redownload it.

Best regards,

Brad

[Eesinstallers]

Yes, I've reset router,  reset devices,  also unjustly home app and reinstalled

[Brad]

@Eesinstallers

Are you trying to update your device to a certain update? Or is your device not updating at all? I am wondering if it would be best for you to fill out this form and a higher tier of support will reach out to you.

Best regards,

Brad

[Eesinstallers]

The devices are not downloading at all

[EmersonB]

Hi folks,

@Eesinstallers how’s it going? Were you able to fill out the form? Let me know if you have additional questions.

@Brad I appreciate your reply.

Best,
Emerson

[Eesinstallers]

Yes I filled out the form

[EmersonB]

Hello Eesinstallers,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.

Thanks,

Emerson