Cameras Activity not saved?

[MP0204]

I am able to view what’s going on where my camera is located but it’s not saving anything that is being recorded??

[JillG · Accepted solution]

Hi MP0204

Do you have a subscription to Nest Aware? 

If you have a newer camera like Nest Cam (battery) or Nest Doorbell (battery), you can get up to 3 hours of event video history without a subscription. But for most older Nest camera and doorbell models, you need a Nest Aware subscription to get event video history or 24/7 video history. This means that without a subscription, you can get photo snapshots of detected activity up to 3 hours in the past.  

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

@JillG thanks for all your help! 

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.