Cameras going offline

[grant1031]

Our cameras contine to go offline. Randomly day and night day after day. One at a time so it's not due to loss of internet.  We have 2 thermostats,  2 cameras and a doorbell.  It's not happening to the thermostats just the cameras? Once off they're not coming back on until we  add them back on. 

[S3bryan]

The wifi chip in the camera is weak. Since cameras upload more then download you need to either go with a mesh system or find a way to move it closer to your wifi.  If you are using the wifi from your cable provider these are very weak to begin with, meaning no range

[MarcH7]

similar problem. the outdoor cam randomly goes offline. the issue has become a frequent prob in the last 10 days. our google mesh has been set up for 1yr+ and no issues w/ anyother device. G/Support suggested i must 

best resolution will be changing WiFi router settings from 5Ghz to 2.4Ghz.

[Duppy2]

I thought it was just my setup having problems, my two cameras and doorbell frequently go offline, although not at the same time. They usually come back on again after a short time, but not sure how long it takes as I get a notification when they go offline but not when they come back on again

[aatienza]

Hey Duppy2,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. A few questions: when did it start happening? What's the status light of your cameras? How far are they from the router? Also, are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera?

Check out this link on how to Troubleshoot offline Nest camera or doorbell.
 

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie