Cameras going offline

[STOPchris]

I have a 2nd gen Nest indoor camera, 2 indoor/outdoor Nest cameras and one 2nd gen Google Nest doorbell.

Why is it that my cameras go offline? I have several Google nest cameras and they go offline. I had a Asus ROG AX1600 router and they would go offline all the time. The only thing that would bring them back was restarting my router. I tried everything, including all of the usual Iot router settings. Nothing worked. It was so frustrating.

I recently upgraded my router to an Orbi 970 mesh system and it has been a lot better. However, today a camera went offline. The way I got it back was by going into the router settings and shutting off internet access to the camera and then reenabling internet access.

These cameras have been embarrassingly bad from a company the size of Google. They are supposed to be “security” cameras, but there is nothing secure when they’re unreliable. 

[kcruzgonzalez]

Hi STOPchris,

Thank you for posting in the community. I'm sorry that you're having troubles with your Google Nest cameras going offline. I understand how frustrating this can be. I understand that they are important for your safety; do not worry, I will do everything possible to help you find the cause of the problem.

 Before I begin, I need to ask a few questions for further assistance:

• When did the issue start?

• Are you getting any error messages?

• Has the camera ever successfully connected to this network?

• Does the camera have a Nest Aware subscription?

• How far is the camera from the nearest mesh Wi-Fi point?

• Have you made any recent changes to your network (besides the router upgrade), like name/password changes?

• What Wi-Fi frequency band are you primarily using (2.4 GHz or 5 GHz)?

• Besides restarting the router and disabling/reenabling internet access to the camera, what other troubleshooting steps have you tried?

Please keep me posted. I'll look forward to your response.

Regards,

Kevin