Can no longer hear anyone talking through my cameras

[Scarface06]

Have two Gen 2 doorbells and one Gen 2 outdoor camera. All battery powered. Just starter to just bearly be unable to hear anyone talking thought the cameras. (All 3 of them). My family all have the same issues and same Android phones. Volume on phones are all turned up and the setting on the cameras are correct. This is something that just started. They can hear me just fine. But I can bearly hear them. Did a factory reset on one and that didn't help. Restarted my phone multiple times. Toggled the microphone button. Non of those did anything. Any ideas?

[Cstrit]

Same here. 

[EmersonB]

Hello everyone,

Thanks for reaching out here in the Community. We hear you and we wanted to help you with this. 

Please provide this information:

• What camera models are impacted?
• Which Android phone/tablet are you using?
• Which Android OS version do you have?
• What is the version of your Google Home app?

Give these steps a try:

1. Check the volume on the device where the live or recorded video is being played and make the necessary adjustment if applicable.
2. Verify that the audio settings on the app is correct :

• On the Home app, tap the doorbell or camera ​​ Settings Audio, and toggle the Microphone on.
• On the Nest app, tap the doorbell or camera Settings, and set the Microphone on.

      3. Check the Google Home app or Nest app permissions:

• For Android users: Go to the phone’s Settings Apps Google Home or Nest Permissions, and make sure Microphone is enabled.
• For iOS users: Go to the device’s Settings Google Home or Nest Permission, and make sure Microphone is enabled.

Looking forward to your response.

I appreciate the help, jhondika.

Regards,

Emerson

[Scarface06]

Probablem is with both battery Gen 2 doorbells, wired Gen 2 doorbell and batter Gen 2 camera.  Phone is Galaxy s21.  Also it's happening on all 4 S21's in the household.  

     All settings are correct.  Home App is up to date as is the phones being affected.  

     Can hear just fine from the Google Hubs.  Also, used another Android phone and worked fine with it.  

     It's like all of a sudden I'm having issues with the Galaxy S21 not wanting to work with the cameras audio.  The video is not a problem 

[EmersonB]

Hi Scarface06,

We appreciate you getting back to us and for sharing your experience here. To confirm, have you tried checking if you have a pending software update on your S21's OS? Also, try reinstalling your Google Home app to make sure you have the updated version of it.

Let us know how it goes.

Thanks,

Emerson

[Scarface06]

Yes, the OS system is up to date and I have uninstalled and reinstalled the app.  Still no audio

[EmersonB]

Hey Scarface06,

Thanks for your update. Do you have an iPad, tablet or a spare mobile phone? In case you do try installing the Google Home app there and sign in your same email address then check if you'll still get the same issue. Also, try checking the light status of your Nest Devices and tell me how you perform the reset to the factory default.

Best,

Emerson

[Scarface06]

Don't have a different phone or tablet to use.  Light status on the camera is green when on.  Factory reset was done by hold the back button down for the 12 seconds until the chime and light change was made

[EmersonB]

Hello Scarface06,

When you see a green light, that means it didn't reset to the factory default properly. You need to see a pulsing blue light indicating that it's ready to be connected. In order to get the pulsing blue light, you need to press and hold the reset button. On the first 10 seconds you'll hear the first chime, you'll keep on pressing and holding it down until you hear the second chime. After the second chime that's the only time you'll release the button.

Let us know how it goes.

Regards,
Emerson

[Scarface06]

It's green now, was blue during reset 

[EmersonB]

Hi Scarface06,

If it's a solid green light that means your Nest Camera is turned on, connected to Wi-Fi, and is processing images in its view. It could be recording activity and saving it to the cloud, or it could be using local storage to record and save video if it’s offline. If it's pulsing green, someone is watching your camera’s video live stream, is using Talk and Listen or quick actions. If the status light turns off and then solid green, that means someone presses and holds the restart or reset button while your Nest Camera is recording video. 

Here’s what to expect:

1. The status light will turn off as your Nest Camera restarts.
2. When the status light turns solid green again, your Nest Camera will continue to record video as it plays the countdown tone to factory reset.
3. Another tone will play to confirm that the factory reset has begun.

 Try resetting your Nest Camera again.

To learn more, you may visit our public article about “Nest Camera and Nest Doorbell lights and sounds”.

Thanks,

Emerson