Can not connect after new modem added

[Hazulia]

I got a new modem ( same router) . None of my cameras will connect. It says I have the wrong password for my wireless network. It's not wrong. My other devices ( phone, iPad, laptop ) connect fine. I really can not get this to work. 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[Hazulia]

I definitely need help. I did not see this and just posted a new question. Thank you. 

[Brad]

@Hazulia

It sounds like this issue you are having could be more on the internet/router side of things. But if that is all squared away, then restart your cameras, if that doesn't work then Factory Reset them and connect them to your new router.

Best regards,

Brad.

[Hazulia]

Thanks. Resetting the router helped. One will still not connect nor will it reset. 

[Brad]

@Hazulia

Glad to hear that the reset with your router helped! Now with your camera, which model do you have and will you go over your restart process and go over your Factory Reset process as well. I am trying to figure out why it won't reset.

Best regards,

Brad.

[aatienza]

Hey Hazulia,

Chiming in to check if you have additional questions or concerns as we will be locking this thread within 24 hours. 

Let us know so we can assist you right away.

Best regards,

Archie

[aatienza]

Hey Hazulia,

Thanks for visiting the Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

You might want to check out this link. If the issue persists, feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

Thanks,

Archie