Nest cam not charging or showing as charging in home app

[Smtaylor]

Camera is completely dead and will not charge. May be faulty. Bought through curry’s. Where do I stand?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[Smtaylor]

Hi Brad

Thank you for getting back to me. Yes I do still need help with this. Although do you think I am best to see if I visit curry’s first? If the unit is faulty where do I stand with Google?

[Brad]

@Smtaylor

I have no clue what company curry is, but if you purchased through them then you will want to seek a replacement through them first.

Best regards,

Brad.

[aatienza]

Hey Smtaylor,

Chiming in to check if you have additional questions or concerns as we will be locking this thread within 24 hours. 

Let us know so we can assist you right away.

Best regards,

Archie

[aatienza]

Hey Smtaylor,

Thanks for visiting the Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

You might want to check out this link. If the issue persists, feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

Thanks,

Archie