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Can't Remove Cover (No Pinhole)

raycope
Community Member

Hi, I can't remove the cover of my nest hello doorbell.  It has no pinhole, just a latch looking thing.  The latch pushes in but nothing happens.

3 REPLIES 3

MplsCustomer
Bronze
Bronze

@raycope 

The Google Nest Hello doesn't have a removable cover. Are you talking about removing the Nest Hello from its mounting bracket? If so, and if the mounting bracket was mounted correctly, there should be a small pinhole at the bottom of the mounting bracket (https://support.google.com/googlenest/answer/9252289?hl=en#zippy=%2Cnest-doorbell-wired). Inserting the tiny tool Google Nest provides is supposed to release the latch on the back of the doorbell at the bottom. When I've done it, I have had to insert the tool and then pull it back out to get the latch to release the doorbell.

Here's a short video from a guy who resorted to using a small nail, but the video shows where the hole is: https://www.youtube.com/watch?v=xtNHM7tae9I

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.