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Doorbell

Disdatlat
Community Member

I have a doorbell  and also a camera 

The camera will record video. I have no problem  with it. 

But doorbell  will just take pictures. No videos unless u watch it live.

I have reset and or rebooted the system,  no luck. 

Just wondering if doorbell is just a camera  ?

Sad if it is, other peeps that have ring has video and sounds on there activity 

Any suggestions  ?

2 ACCEPTED SOLUTIONS

kabylewolf
Community Member

You can view the 24/7 recording of the doorbell in the Nest app, not the google home app. This is assuming you've paid for the Nest subscription. 

View solution in original post

MplsCustomer
Bronze
Bronze

With the new Google Nest Battery Doorbell (which we do NOT have for this reason), you cannot have 24/7 video history even if the doorbell is wired and you have a Nest Aware Plus subscription. Google Nest Help (https://support.google.com/googlenest/answer/9681538?hl=en) says: "24/7 video history is not available for the Nest Doorbell (battery), even with optional wired installation."  (I'm assuming that's what you have because "Nest Doorbell (battery)" is selected as one of your labels.)  Also, the new Google Nest cameras and doorbells released starting in the fall of 2021 (including the Google Nest Battery Doorbell, if that's what you have) can ONLY be accessed in the Google Home app and NOT in the Google Nest app or on the home.nest.com website.

View solution in original post

4 REPLIES 4

kabylewolf
Community Member

You can view the 24/7 recording of the doorbell in the Nest app, not the google home app. This is assuming you've paid for the Nest subscription. 

MplsCustomer
Bronze
Bronze

With the new Google Nest Battery Doorbell (which we do NOT have for this reason), you cannot have 24/7 video history even if the doorbell is wired and you have a Nest Aware Plus subscription. Google Nest Help (https://support.google.com/googlenest/answer/9681538?hl=en) says: "24/7 video history is not available for the Nest Doorbell (battery), even with optional wired installation."  (I'm assuming that's what you have because "Nest Doorbell (battery)" is selected as one of your labels.)  Also, the new Google Nest cameras and doorbells released starting in the fall of 2021 (including the Google Nest Battery Doorbell, if that's what you have) can ONLY be accessed in the Google Home app and NOT in the Google Nest app or on the home.nest.com website.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.