01-05-2022 10:33 AM
I have a doorbell and also a camera
The camera will record video. I have no problem with it.
But doorbell will just take pictures. No videos unless u watch it live.
I have reset and or rebooted the system, no luck.
Just wondering if doorbell is just a camera ?
Sad if it is, other peeps that have ring has video and sounds on there activity
Any suggestions ?
Answered! Go to the Recommended Answer.
01-05-2022 11:05 AM
You can view the 24/7 recording of the doorbell in the Nest app, not the google home app. This is assuming you've paid for the Nest subscription.
01-05-2022 12:37 PM
With the new Google Nest Battery Doorbell (which we do NOT have for this reason), you cannot have 24/7 video history even if the doorbell is wired and you have a Nest Aware Plus subscription. Google Nest Help (https://support.google.com/googlenest/answer/9681538?hl=en) says: "24/7 video history is not available for the Nest Doorbell (battery), even with optional wired installation." (I'm assuming that's what you have because "Nest Doorbell (battery)" is selected as one of your labels.) Also, the new Google Nest cameras and doorbells released starting in the fall of 2021 (including the Google Nest Battery Doorbell, if that's what you have) can ONLY be accessed in the Google Home app and NOT in the Google Nest app or on the home.nest.com website.
01-05-2022 11:05 AM
You can view the 24/7 recording of the doorbell in the Nest app, not the google home app. This is assuming you've paid for the Nest subscription.
01-05-2022 12:37 PM
With the new Google Nest Battery Doorbell (which we do NOT have for this reason), you cannot have 24/7 video history even if the doorbell is wired and you have a Nest Aware Plus subscription. Google Nest Help (https://support.google.com/googlenest/answer/9681538?hl=en) says: "24/7 video history is not available for the Nest Doorbell (battery), even with optional wired installation." (I'm assuming that's what you have because "Nest Doorbell (battery)" is selected as one of your labels.) Also, the new Google Nest cameras and doorbells released starting in the fall of 2021 (including the Google Nest Battery Doorbell, if that's what you have) can ONLY be accessed in the Google Home app and NOT in the Google Nest app or on the home.nest.com website.
04-07-2022 10:23 AM
Hi there,
Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.
Best Regards,
Brad.
04-11-2022 09:25 AM
Hey Folks.
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.