Can't Turn Off Nest Hello Motion Notifications

[Jack46]

No matter what I do I can't turn off MOTION notifications on this unit. Inside zones, outside zones, enabled, disabled, all act the same. Nest Tech Support phone has been no help. Has anybody fixed this? 

[MplsCustomer]

@Jack46 

If your "All other motion" option under Settings | Notifications is unchecked for all of your activity zones for your Google Nest Hello Doorbell (as shown below) and you are still getting motion notifications, perhaps you could try deleting and reinstalling your Google Nest app.

[EmersonB]

Hello everyone,

@Jack46 thanks for reaching out here in the Community and for sharing with us what you've done. To confirm, were you able to perform the steps suggested by MplsCustomer? In case you're getting the same issue, you may try resetting your Nest Doorbell to the factory default. Remember that after the reset, all of your recorded events will get removed as well. Keep us posted.

I appreciate the help, MplsCustomer.

Regards,

Emerson

[F4JOCK]

Good Evening.

Been really cold here so I haven't braved the weather. My plan is to do a reset on the doorbell.

I'll keep you informed.

Thanks for the follow up. 

Best,

Jack

[janthadeus]

Hey folks,

F4JOCK, cool, sounds like a plan! Keep us posted.

Jack46, how's it going? Still need our help?

I appreciate the help here, MplsCustomer and Emerson.

Thanks,

JT

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, everyone.

Thanks,

Archie

[janthadeus]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for chiming in, Archie.

Best,

JT