Doorbell Camera works for 3 minutes, every 6 hours

[billjcole]

Camera has worked for years then developed a problem.  It cannot connect to WiFi and then will connect for about 3 minutes and work fine.  It then disconnects for EXACTLY 6 hours and then reconnects for about 3 minutes and works fine.  This process repeats every 6 hours.  I have performed restarts and a factory reset.  In both cases it will work immediately for a few minutes and the disconnect for 6 hours.  What is making the camera disconnect for 6 hours?

[aatienza]

Hey billjcole,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. What type of Nest camera do you have? What's the status light of your camera after it disconnects from your Wi-Fi network? Do you have a schedule set in the Nest app? Is your Home/Away assist turned on? Check out this link for additional assistance.

Thanks,

Archie

[billjcole]

I have the Google Nest Doorbell (1st Gen).

The status light is a solid green for about 3 seconds.  Goes dark for 1 second.  Then repeats.

I do not have a schedule set in the Nest App and Home/Away assist is turned off.

Thanks.

Bill

[janthadeus]

Hi there,

Checking in — I just wanted to make sure that you've seen Archie's response. Let us know if you still need help.

I appreciate the help, Archie.

Thanks,

JT

[billjcole]

Thanks JT.  I did respond to Archie's questions.

Bill

[janthadeus]

Hello billjcole,

Thanks for sharing that with us. Let’s further check this —  a few more questions: what’s the voltage of your transformer? How’s the temperature of the doorbell (warm, hot, cold or normal)? What country are you located in? Has there been any recent power outage in your area? Also, has it been exposed to direct sunlight?
 

Here are some troubleshooting steps you can try:

1. Ensure the wires are connected securely into the doorbell.
2. Remove the wires from the doorbell then use the included USB cable to plug your camera directly into a USB port on your computer.
3. When the light pulses blue, wait for a couple of minutes to reconnect it to your Wi-Fi. Otherwise, your doorbell is dead.
4. Mount your doorbell to the wall plate.

Important: When the doorbell shows a blue pulsing light when connected to a computer, it means it’s working. They may be issues on your wires or transformer. I recommend scheduling a visit with our partnered Nest Pro. 

I appreciate your help, Archie.
 

Thanks,

JT

[billjcole]

I have bought a new camera and connected it.  It is working!  Trying to figure out how to get this new camera to connect to my old Google Nest $5 per month plan to view 5 days worth of 24 hour history.  The new camera wants me to upgrade to Nest Aware for $6 per month and not have 24 hour video history.  Do you know how to connect my new generation 1 camera to my old plan?

[MplsCustomer]

@billjcole 

I do not know HOW to do so; I'm just another customer.  Google Nest may be trying to steer people to the new plans, which covers ALL cameras in the same Google Nest "home"/

But this is what Google Nest says: "Can I keep my current 1st gen Nest Aware subscription? Yes. As long as you don't migrate to a Google Account, your 1st gen Nest Aware subscriptions will continue. You can also purchase 1st gen subscriptions for new cameras. After you migrate to a Google Account, you can't add or renew 1st gen subscriptions." - https://support.google.com/googlenest/answer/9546397?hl=en&co=GENIE.Platform%3DAndroid#zippy=%2Ccan-...

But if you can't figure out how to get the subscription, you could try the "Contact us" option under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159?hl=en

[janthadeus]

Hey there,

We're glad to hear that! Chiming in here — I just wanted to make sure if you’ve seen MplsCustomer’s reply. Let us know if you need anything else.

Thanks for your help here, MplsCustomer.

Best,

JT

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

Thanks,

Archie

[janthadeus]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for chiming in, Archie.

Best,

JT