Can't access nest cams and can't factory reset

[Aeve]

I am having issues with all nest cams we have in our home. At some point we removed them from the nest app and the Google Home app and now they are connected to the internet but if I try to add them again in the nest app it tells me they are connected to another account.

I've tried factory resetting them but I feel like there is nothing inside the hole where I'm supposed to push with a paper clip according to the cameras user manuals, cause nothing happens. I don't feel like I am pushing any button and the led light stays on green. Nothing happens.

Is there another way to factory reset?

I can see through my home app that the cameras are connected to my wifi but I can't see them as devices in my network. 

We have had this issue for quite a while. Cameras are up and connected but we don't have access to them.  I really hope there is a workaround because they are not cheap products for them to be disposable because of a setup error.

Someone please help

[MplsCustomer]

@Aeve 

Perhaps you should try contacting Support (https://support.google.com/googlenest/gethelp). You could explain your situation and how you've gotten to this point, including why you removed all of your cameras from the Google Nest app and Google Home app.

[EdmondB]

Hello Aeve, 

I'd like to jump in here and check if you've seen MplsCustomer's response. Let us know if you need more help by replying to this thread.

Thanks for the help, @MplsCustomer.

Best,
Edmond

[emily8]

I'm having the same issue. I can't get it to factory reset. It looks likes it connected but I can't see it in my nest or home apps. Would really like to figure this out! 

[Anonymous]

I've seen literally hundreds of users complaining about the same fault. If its any consolation you're not alone. I have no fix however and can only sympathize with you i know how much of a nightmare these cameras are

[EdmondB]

Hey everyone, 

@emily8, I’m sorry to hear you’re having trouble with this. No worries; let me help you out. Just a few questions: What type of Nest Camera do you have? Have you checked if you are signed in with the same email address that you used before on the Nest app? If so, have you checked if you have other home structures on the account? 

@Anonymous, We'd like to look more into your case if you could share more information. As well, we'd appreciate it if you could keep your comments kind and productive for those seeking help. Thank you.

I look forward to your response.

Best,
Edmond

[emily8]

I have the outdoor one. And my other camera is working fine. This one stopped working one day and now I can't reconnect 

[EdmondB]

Hey everyone,

@emily8, Just a few questions: What is the LED light on the camera? What type of Nest camera are you referring to? Have you tried doing a factory reset on the Camera? Check out this link on how to do a factory reset.

Let me know if that works.

Thanks,

Edmond

[emily8]

The light is green. I tried doing a factory reset but when I put the paperclip in the hole it doesn't do anything. Is there any other way to do a factory reset because I can't get it to factory reset

[Anonymous]

I've been having the same issue unfortunately so if somehow you do get a fix kindly share please these ongoing issues are a nightmare 

[Lance_L]

Hi everyone,

I’m sorry for the delay. Thanks for posting in our Community and sharing the steps you have already taken to resolve your issue.

@Aeve, let's try the steps below:

1. Unplug the camera(s).
2. Wait at least 48 hours (2 days).
3. Before the pairing process, change the Wi-Fi network SSID.
   Important: These steps disconnect any devices that are currently connected to the Wi-Fi network.
4. Plug the cameras back into a power outlet and connect them to the account using the new Wi-Fi network SSID.
5. Once they're paired, change the Wi-Fi network SSID back to the original SSID.
6. Use the Nest app to update the camera's Wi-Fi settings to reflect the original SSID.

@emily8, the steps to factory reset a Nest camera depend on the model of the device. Check the images in this guide to confirm what type of device you have. Then follow the steps here to reset the camera.

Let me know how it goes.

Thanks for chiming in, MplsCustomer and Edmond.

Best,

Lance

[Lance_L]

Hello everyone,

I’m checking in to see if you still need any assistance. Have you had a chance to try the suggestion above? If so, how did it work out?

Regards,

Lance

[EmersonB]

Hey everybody

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

I appreciate your response, Lance, MplsCustomer and Edmond.
 
Thanks,
Emerson