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Can't add a Nest Indoor Camera to Existing EERO Network

Community Member

I contacted EERO they don't know why its not working

I have a existing Nest Indoor Camera, I’m trying to add to my existing Nest network. When I go through the setup process in the Google Home app, it starts looking for a device to assist with set up. After trying for a few minutes, it times out and aborts set up with C103 error.
I have 7 nest cameras already set up and operating on this same account. 

Need advice asap!!!


Community Specialist
Community Specialist

Hello postfacility,


Thanks for reaching out here in the Community. We appreciate you sharing here the error code you're getting. To confirm, do you still remember your first Nest device you set up on your account? 


Give these steps a try:

  1. Quit your Google Home app.
  2. Check that your home Wi-Fi network is connected to the internet and the connection is working as expected. If other devices can’t connect to the internet, you’ll need to contact your internet service provider to restore service.

On a computer

On a phone

  • Or, turn on Airplane Mode on your phone. Then, turn on Wi-Fi on your phone while also keeping Airplane Mode on. Allow your device to connect to your home Wi-Fi network, and try to visit a web page like Make sure it loads properly. When you’re done testing, turn off Airplane Mode.

       3. Make sure your phone’s Wi-Fi is turned on, and that it’s connected to the same Wi-Fi network.

       4. Make sure you’re not trying to connect a 2.4 GHz-only camera to a 5 GHz network.

       5. Use the instructions in this article to restart your camera.

       6. Open your app again and set up your Nest Camera on your phone.


Hit this link for more information and let us know how it goes.




Community Specialist
Community Specialist

Hey postfacility,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you.


Community Specialist
Community Specialist

Hi postfacility,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.