Can't create nest network for google nest doorbell battery

[hdavid]

Setup new device->New Devices->Choose a Home->Looking for devices->What are you setting up?->Doorbell->Nest Doorbell (Battery)->Scan QR code from back of device->New Nest Doorbell (battery)->Accept Usage Guidelines->Accept privacy guidelines->Join "Help improve Google Nest Doorbell"->Do you have any other Nest device already set up in this home?->No->Create a new network?->Create network->Problem Connecting to cloud[Please try again later] ...

I am stuck in this loop. Exact same thing in my Android device, except that in android the error that appears is "Something went wrong, please try again later"

I called Google, this is my case id

 3-0257000032861.

But they didn't help, the call dropped and they didn't called me back. But at the moment they got an idea of the error and made me go thru the usual stuff that I already tried, like factory resetting the device, making sure apps are updated, re-creating a new home... 

Of course, I gave the app all requested permissions and no Bluetooth device was connected to my phone when trying to connect to the doorbell devices and my phone was on my home wifi...

I already left a bad review in amazon.

[MplsCustomer]

@hdavid 

Perhaps there is/was a problem on Google's servers (though it's too bad that Support didn't seem to check for that, and poor service that they didn't call you back). Maybe if you wait until later today or tomorrow, you'll have better luck.

- Just another customer.

[janthadeus]

Hi folks,

MplsCustomer, thanks for your help.

I'm sorry to hear that but I appreciate you for trying and for your efforts. Let's figure this out. What’s the color of the LED status light? How far is the device from the router? What troubleshooting steps have you done so far? Do you have an Android or iPhone? Also, what WiFi frequency band do you try to connect to (2.4 GHz or 5 GHz)?

Looking forward to your response.

Thanks,

JT

[janthadeus]

Hi hdavid,

Checking in to see if you still need help with this. In case there are any follow up questions or comments. Please let me know if you need further assistance.
 

Regards,

JT

[janthadeus]

Hi there,

It's me again. Just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.
 

Best,

JT