New Android User with Galaxy Watch 4 with Wear OS - No image preview from Nest Doorbell Cam.

[JasonMP]

Long time Apple IOS user here. I just switched over to Android on a Galaxy S22 Ultra and Galaxy Watch 4 running Wear OS just to try it. I am extremely disappointed to see that Android doesn't have the nice features that Apple does for the Nest Doorbell cam considering that Google owns Nest and Android you would think the experience would be better on their own platform. Whenever I got a notification on my Apple Watch from Nest Doorbell Cam it would send an image of who was at the door on my watch. On my Android watch I just get a text only notification that someone is there and to open it on my phone. Pretty lame. You should be embarrassed that Apple is providing a better experience for your product than Google\Android, the owner of the product itself. 

[Brad]

Hey there,

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

• Open the Google Home app

• At the top right, tap your account.
• Tap Feedback 

• tap the type of device you'd like to submit feedback for.
• To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
• In the feedback summary, write a brief description of your issue.
• Be sure to check the box for Screenshot and System logs.
• To submit feedback, at the top right corner, tap Send 

If you need anything else, please let me know.

Best regards,

Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

[JasonMP]

I submitted feedback. 

[Brad]

@JasonMP

Thank you for submitting that feedback! It all helps us improve your experience. Have you done any other troubleshooting in the time when you first experienced this image concern?

Best regards,

Brad 

[aatienza]

Hey JasonMP,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Brad.

Thanks,

Archie

[JasonMP]

Someone made an app to workaround the problem. Would be nice if it worked natively. Maybe it is just a Samsung issue. You guys should let them know their watch is messed up. https://github.com/hugokiehl/android-notification-converter

[aatienza]

Hey JasonMP,

Nice catch! This will help others having the same concern. Let us know if you have any other questions, we're here to help.

Thanks,

Archie

[janthadeus]

Hi folks,

I appreciate the help here, Brad and Archie.

Checking in to see if you still need help with this. In case there are any follow up questions or comments. Please let me know if you need further assistance.

Regards, 
JT

[JasonMP · Accepted solution]

I sold all the Android devices I own today and went back to Apple. The Nest app works perfectly with Apple watch, and I get photo notifications and can do quick replies. Working great now! Crazy how much better the experience is for Nest products on an Apple watch compared to Android based products. You can close this case now. I learned my lesson to never use Android products again. Thanks. 

[janthadeus]

Hi JasonMP,

That's cool! Thanks for sharing that with us. If you happen to have the same concern feel free to reach us out here or start a new thread. 
 

Cheers,

JT