Can’t delete my door bell on Nest app

[Jimmy838]

I can’t delete my doorbell on the Nest app, as the screen is blank when I click on settings!

I can’t reinstall it as it recognises that it is already installed and asks me to remove it, the camera is currently offline and I have tried linking the camera to another account as a work around ( but it doesn’t install) 

I have tried resetting the doorbell, but as I haven’t deleted it from the app I can’t re-install 

any help for this please?

[MplsCustomer]

@Jimmy838

Your post says you have a 2nd Gen Google Nest Doorbell, which gets installed (and removed) in the Google Home app, not the Google Nest app.

Have you done a "factory reset" (and not a "restart")?

https://support.google.com/googlenest/answer/9252162

[janthadeus]

Hi folks,

Checking in — I just wanted to make sure if you’ve seen MplsCustomer’s response. Let me know if you need more help.

I appreciate your help, MplsCustomer.

Thanks,

JT

[janthadeus]

Hey Jimmy838,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Regards,

JT

[janthadeus]

Hi there,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,

JT