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Can’t delete my door bell on Nest app

Jimmy838
Community Member

I can’t delete my doorbell on the Nest app, as the screen is blank when I click on settings!

I can’t reinstall it as it recognises that it is already installed and asks me to remove it, the camera is currently offline and I have tried linking the camera to another account as a work around ( but it doesn’t install) 

I have tried resetting the doorbell, but as I haven’t deleted it from the app I can’t re-install 

any help for this please?

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@Jimmy838

Your post says you have a 2nd Gen Google Nest Doorbell, which gets installed (and removed) in the Google Home app, not the Google Nest app.

Have you done a "factory reset" (and not a "restart")?

https://support.google.com/googlenest/answer/9252162

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

Checking in — I just wanted to make sure if you’ve seen MplsCustomer’s response. Let me know if you need more help.

 

I appreciate your help, MplsCustomer.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hey Jimmy838,

 

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

 

Regards,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

 

Best,

JT