Can't get new doorbell to join via HOME.

[degtosa]

Timeout error during : Connecting Getting your home's network ready
I have the Google Onhub and this is my 2nd Google device.

My thermostat connected without issues about 2 years ago.

[Brad]

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue. 

• Do you still need help with this issue?

• What troubleshooting steps have you done thus far? 

Please let me know if you need further assistance. 

Best Regards,

Brad.

[Jeff]

Hi, degtosa.
I just wanted to jump in real fast to see if you saw Brad's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

[degtosa]

Very frustrating ui!!!!

I have 1 home.

Thermostats connected ok.

nest doorbell is visible but won't connect.

I am using a onhub.

Do I need to add a room??

[Brad]

Hi there, @degtosa

I am sorry to hear that you are still having this issue! How far away is your wifi from your Doorbell? Have you tried to Restart your Nest Hello Doorbell? If you have tried that, have you tried to Factory Reset the Doorbell? You can find out how to Factory Reset your device here. Once that is done, I am hoping with it being closer to your wifi access point which is suggested, it will connect just fine for you.

Please let me know if you need further assistance.

Best Regards,

Brad. 

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.