Hi there,
I can imagine this concern has been frustrating for you. I would love to look into this further for you, and I wanted to remind you of some important things to know before you factory reset. After you factory reset your camera or doorbell:
- Your camera will forget your Wi-Fi network name and password.
- Your camera will be "Offline" in the app. You won't be able to use it until you remove it from the app and reconnect it.
- Any custom camera settings will revert to default settings.
- If you want to save any video footage, before you factory reset, create video clips or time lapses and download the files to your phone or computer.
- If you have a Nest Aware subscription, and you plan to continue using your camera or doorbell with the same account, do not cancel your subscription.
- If you plan to get rid of your camera or add it to a new account, before you factory reset, cancel your Nest Aware subscription. After you cancel, your camera's entire video history, Activity Zones, and snapshots will be erased as soon as you remove your camera from the app. Once your video history and snapshots are deleted, they're gone forever. They cannot be recovered. We do not keep backups.
Important: Because a factory reset permanently erases the items listed above, we don’t recommend doing it as a troubleshooting step until you’ve tried restarting your camera and other troubleshooting options.
Best regards,
Brad
