Can't set up google doorbell (battery) on my Google Home account

[notthattodd]

I have been trying to set up my new Google doorbell (battery).  I have multiple Google products connected through the app without any problems.  I even added a Google speaker a couple of days ago without any issues.  When trying to set up the doorbell, however, my app repeatedly fails to connect to the home network.  I have followed every recommendation, including disconnecting other devices.  My daughter was able to set up the doorbell using her google home app, both on her phone and mine.  I have deleted and reinstalled the app as well.

Any suggestions?

[mdr2]

Hello, try this: Make sure you are on the newest version of the GOOGLE HOME app. (It does not necessarily automatically update).  Go to the app store and search on the app and see if it shows "Update" and the download the update.  Hope this helps.

[notthattodd]

I have confirmed i have the most recent update of Google Home.  I've even Uninstaller and reinstalled it.  The same problem has persisted.

[notthattodd]

Looks like I was able to solve the issue with the Doorbell by solving an issue with my Hub Max.  Go figure.  Thanks for the suggestion.

[SeeBunny]

Can you tell me what you did? I am also having trouble setting up the doorbell battery version. I have reset it multiple times over a few days, and it still will not connect. it says I need to move it closer, but I literally have them together. But what did you do to your google hub? Should I remove my hub from my home? 

[aatienza]

Hey there,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. Could you try the steps below and let us know how it goes?

1. Quit and restart the Google Home app.
2. Make sure Bluetooth is on. Turn Bluetooth off, then back on to refresh the connection.
3. Disconnect any Bluetooth devices that are connected to the phone to rule out any interference.
4. Put the mobile device on airplane mode, then turn on Bluetooth and Wi-Fi.
5. Restart the phone or tablet.
6. Restart the joining and assisting devices.
7. Move the joining device closer to the router, or the router closer to the assisting device.
8. Try a different mobile device.
9. Create a hotspot and try to pair again. Make sure that the device connects to the hotspot this time and not the home Wi-Fi.
10. Create another structure in the Google Home app and try to add the device to the newly created structure.

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie