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Can’t set up nest doorbell battery

POShea
Community Member

I purchased the Battery doorbell, downloaded the Home App, and followed the instructions. When I scan the QR code and it’s trying to connect the new device, it fails - over and over. Both on iPhone and iPad and I can’t seem to figure out what I’m doing wrong. I’m sitting right next to my router with the doorbell plugged in and blue light blinking for setup. Anyone have suggestions?

3 REPLIES 3

Ashepherdson
Gold Product Expert
Gold Product Expert

Honestly it could be too close to the router (crazy but possible).. try with at least 5 feet but no more than 25 feet distance.  Also be sure that AP isolation and bandsteering is disabled on the router, and that your phone is on the same network.

Jeff
Community Specialist
Community Specialist

Hi, POShea.
I just wanted to jump in real fast to see if you saw Ashepherdson's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.