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Can't setup Nest Cam (battery)

Community Member

I just bought a Nest Cam for my business, I've been trying to setup for about 4 hours, already did the reinstall app, change language workaround, restarted iPhone, restarted router and nothing seems to work still getting this :


Any other ideas? 




If you are still having the problem, perhaps you should contact Support. It may be a problem on Google Nest's servers or a defective camera.

Community Specialist
Community Specialist

Hello everyone,


@DocGrija, thanks for reaching out here in the Community. To know more about this, I'd like to ask, what is the light status of your Nest Camera? Do you have other Nest products? Try resetting your Nest Camera to the factory default. Remember that after the reset all of your recorded videos will get deleted as well.


Give these steps a try:

1. Locate the reset button on the back of your Nest Camera.

  • Tip: The reset button on your Nest Camera is located on the back of the camera head.

2. Press and hold the button:

  • At 10 seconds, the status light will flash yellow four times, and you’ll hear a countdown tone.
  • At 12 seconds, the status light will be steady, solid yellow while the camera starts the factory reset, and you’ll hear a confirmation tone.

3. Release the button. Your Nest Camera will restore to its factory settings.

4. After the factory reset, your Nest Camera will appear as “Offline” in the app until you remove it.

To remove it from the app, open the app, tap on the device, then tap Settings> Remove device > Confirm.

5. Hit this link for more information.


I appreciate the help, MplsCustomer.




Community Specialist
Community Specialist

Hello DocGrija,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you.


Community Specialist
Community Specialist

Hey DocGrija,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.