Can’t sync nest camera with google home

[Slags]

I have tried everything in the troubleshooting guides to connect my nest cam 2nd generation wired camera to google home and have had no luck. It’s starting to feel like a complete waste of money because I could only use it for 4months. Does anyone have any suggestions? I use it as a baby monitor and am now feeling forced to buy a new solution because I can’t get any help from google. 

[Peener]

Hi Slags, you are not alone with this problem. The topic is under investigation and is being discussed in this link: https://goo.gle/40igDdr

[MplsCustomer]

@Slags 

What do you mean when you say you can't "connect my nest cam 2nd generation wired camera to google home" and "can't sync nest camera with google home"? You can't view your camera in the Google Home app or on the home.google.com website? You can't view your camera on your Google Home or Nest Hub device? Something else?

When you try, what happens? Did you make any changes to your Wi-Fi network 4 months ago when it quit working? 

[Slags]

When I try to sync the device, it will not sync. We did change our Wi-Fi and we did follow all the steps for re-syncing.  Our nest 1st generation connected just fine. 

[janthadeus]

Hi folks,

Slags, I’m sorry to hear that. No worries, we’ll sort this out — a few questions: what’s the status light of the camera? How far is the camera from the router? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the cameras? What Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)? Also, were there any changes to your Wi-Fi network?

I appreciate your help, MplsCustomer.

Thanks,

JT

[Peener]

Hi JT. Here are my answers to your questions:

What’s the status light of the camera? The LED is off, no matter if I switch off or on the camera on the hub itself. Of course, because I can't connect the camera to Google Home, I can't switch on the camera from there or via the Nest app

How far is the camera from the router? 10 meters - shouldn't matter because the camera used to work before with the same distance

Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the cameras? The hub is located in our kitchen. As it was before, the position hasn't changed. And it worked before

What Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)? The Nest hub is connected to 2.4 GHz

Also, were there any changes to your Wi-Fi network? No, nothing has changed.

I hope these answers help. I don't think though there are external factors around my hub that has made the camera to stop working. It stopped working from one day to the other. I suspect an update of the software has caused this.

Regards,

Luc 

[janthadeus]

Hey there,

Thanks for sharing that information with us! Could you try to factory reset the camera and let us know how it goes?

Thanks,

JT

[Peener]

Hi JT.

I may have confused things. My problem is related to the camera inside my Nest Hub Max. After rereading this thread, it seems I may have jumped too fast to the conclusion that it was also related to the same problem. But it doesn't seem like it: it seems to relate to an issue with a standalone Nest Cam. The issue I am facing (together with many other people) is being discussed in the other thread that I have referenced above. And  the support team has already been in direct contact with me. They are working on the issue and can come  up with a solution soon. 

Sorry for having mudded the waters.

Peener

[Slags]

Hi JT! 
thank you, I did the factory reset and everything is working now. 
the navigation to try and find the answer/solution was not very easy to find.  I think there may be some improvements that can be made there. 
I appreciate the reply! 

sarah

[janthadeus]

Hey folks,

Peener, thanks for the heads up! Give us a shout if you need more help.

Slags, awesome! We’re glad to hear that. Rest assured that we'll take note of it. We'll ensure that we'll learn from your experience as we continually improve our products and services. It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Cheers,

JT