Nest doorbell battery fell off braket

[Palah]

After just two months of use our nest door bell fell off its bracket and fell to level ground but its lens was shattered.. Support won't even refund unused nest aware subscription cost.. So stuck with unsuitable product with a faulty design (why design a lens that protrudes especially when bracket comes loose from opening closing door after just two months) liked the door bell but never had any issue with old ring doorbell.. Buyer beware

[MplsCustomer]

@Palah 

Numerous customers in this forum have reported the same problem. It seems Support should replace the doorbell due to its defective bracket.

https://support.google.com/googlenest/gethelp

[EmersonB]

Hi everyone,

@Palah, I'm sorry to hear about your experience on your Nest Doorbell (battery). We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

I appreciate the help, MplsCustomer.

Thanks,

Emerson

[Palah]

Filled out form 

[EmersonB]

Hi everyone,

@Palah, I'm sorry to hear about your experience on your Nest Doorbell (battery). We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

I appreciate the help, MplsCustomer.

Thanks,

Emerson

[Palah]

As above already filled out the form.. Paul 

[janthadeus]

Hey Palah,

Thanks for the update. We got the form you've submitted — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
 

Thanks for the help here, MplsCustomer and Emerson!

Best

JT