Nest Camera offline after change Internet Service

[Davidjames64]

I recently changed my WiFi Service.   My Nest Camera now shows it is Offline.  How do I change the WiFi on Nest Camera with out removing the Device and starting over as a brand new setup 

[thefrank503]

You can change the WiFi network on your Nest Camera without removing the device and starting over by following these steps:

1. Open the Nest app on your mobile device and select the camera that you want to update the WiFi network for.
2. Tap on the settings icon (gear icon) located in the top right corner of the screen.
3. Select "Wi-Fi" under the "Camera Settings" section.
4. Tap on the "Forget" button to remove the current WiFi network.
5. Connect your mobile device to the new WiFi network that you want your Nest Camera to be connected to.
6. Tap on the "+" sign on the app's home screen to add a new device.
7. Select "Nest Cam" from the list of available devices and follow the prompts to scan the QR code on the back of your camera.
8. Wait for the app to detect your camera, then follow the on-screen instructions to connect it to the new WiFi network.
9. Once your camera is connected to the new WiFi network, you should see the live stream on your app's home screen.

By following these steps, you can easily change the WiFi network on your Nest Camera without removing the device and starting over as a brand new setup.

[MplsCustomer]

@Davidjames64 

On some older cameras, in the Google Nest app, you can go to Settings | Home info | Home Wi-Fi help to update Wi-Fi settings.

Otherwise, you can either set your new modem/router to the same network name (SSID) and password as your old router/modem, or you will need to remove your camera from the Google Nest app or Google Home app, do a factory reset, and reinstall it.

https://support.google.com/googlenest/answer/9223711?hl=en#zippy=%2Cuse-the-nest-app

[Jeff]

Thanks for the detailed steps, MplsCustomer.

Hi Davidjames64,

I just wanted to jump in real fast to see if you saw MplsCustomer's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[Jeff]

Hey Davidjames64,

I just wanted to follow up once more to see if you were still needing some help here. If so, just let us know.

Thanks,
Jeff

[AbigailF]

Hello everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks for the help, @Jeff.

Best, 
Abi