Can't view all clips, even when shown in preview

[JoyousOne]

When I look at my history of event clips, many of the clip previews are visible but either won't show when I select them ("This video isn't available yet. Check back later."), or won't show the whole clip (preview shows recording is 1 minute, 46 seconds, but when video is selected, only plays about 3 seconds).

[Anonymous]

I have no fix but can sympathize. My events haven't been able to be viewed for over 5 weeks now and google support blame everything but themselves their products and software its pathetic.

[zoeuvre]

Hi folks,

Thanks for reaching out to us, and I'm sorry to hear about the situation. 

Do you have an active Nest Aware subscription? If yes, what Nest Aware subscription do you have?

I'll look forward to your responses. 

Best,

Zoe

[JoyousOne]

Yes, I have Nest Aware Plus.

[Anonymous]

Mine is doing the exact same as you explained. These cameras and the home app are rubbish 

[Lance_L]

Hi everyone,

Thanks for posting in our Community. I'm sorry for the delay and to hear you're having trouble with this. Let’s check it out.

@JoyousOne, a few questions: what type of Nest cameras do you have? Are you using an iOS or Android device? Does it happen on multiple devices or cameras? Also, are you using the Google Home or Nest app?

This handy guide may help: Event and 24/7 video history.

Keep me posted.

Thanks for the help, Zoe.

Best,

Lance

[EmersonB]

Hey folks

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

Thanks for chiming in, Fraa.

I appreciate your response, Lance and Zoe.
  
Best,
Emerson

[JoyousOne]

Hi, Lance.

I am using Google Home. This is happening on both iPhone and Windows desktop. My cameras are wireless, but I have one of them plugged in also.

[Lance_L]

Hello JoyousOne,

Thanks for getting back to me. Turn the affected camera off in the Google Home app, wait about 30 seconds, and then turn the camera back on again. Afterwards, try to see if you can now view the clips.

Let me know how it goes.

Thanks, Emerson, for chiming in.

Regards,

Lance

[Lance_L]

Hi JoyousOne,

Hey! I'm just checking in to see if you still need help with anything. Did you get a chance to try the suggestion above? If so, how did it go? Let me know if you have any other questions.

Regards,

Lance

[EmersonB]

Hey JoyousOne,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,

Emerson