Can the cable physically connected to the back of a Nest outdoor camera be replaced? It is frayed.

[SteveF8]

Can the cable physically connected to the back of a Nest outdoor camera be replaced? It is frayed and the camera no longer works.  I connected the power cable part to another camera and it works fine.  It's the cable physically attached that, I believe, needs replaced.  Model is HF83PP serial number #########.

[EdmondB]

Hello SteveF8,

I'm sorry to hear about your experience on your Nest Camera. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.
 

For the safety of our community members, this post was edited to remove personally identifiable information.

Best,
Edmond

[zoeuvre]

Hi there, 

We haven't received your form. Were you able to fill it out? Do you still need help?
 

Thanks,

Zoe 

[SteveF8]

I just sent it.

[zoeuvre]

Hey SteveF8, 

We've received your form; thanks for filling it out. Please keep an eye on your email, as someone from our team will reach out to you to assist you more. If you have questions or concerns in the future, feel free to start a new thread, and we'll be happy to help.
 

Cheers,

Zoe