Cannot Download Videos over Cellular/Hotspot Wifi

[jonnusmith5]

I cannot download Nest Video clips using cellular data or WiFi from a personal hotspot.

First of all, why is this not possible through cellular connections? I am able to view a live feed and talk from my doorbell through a cellular connection with no issues, so why can I not download an mp4 file using the same connection? I can download YouTube Premium videos over cellular, so why not files that I own?

Second, on the issue of hotspot WiFi not working, why are the videos endlessly stuck waiting to download? Since the video clips go away after 3 hours and I am at work, unable to save these clips before they vanish since Google appears to selectively choose which WiFi connections are suitable for downloads (again, not an issue with any other Google service).

My connection is not the problem, as with 5G I am routinely getting 80/5 speeds on wifi speed tests. I have tried uninstalling the Google Home app as well as restarting all devices to no avail.

I'm tagging @janthadeus, @aatienza, and @Brad , who were involved in a similar thread that appears to have had no resolution.

[Brad]

Hi there, 

I can imagine this experience has been stressful for you. I would love to look into this further. As far as I am aware, this was addressed in a recent update to the app. Please update your Google Home app and Nest App, if applicable, and restart your devices as well. Please let me know if you are still experiencing this after you do those troubleshooting steps. 

Best regards, 
Brad

[janthadeus]

Hey jonnusmith5,
 

I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks for the help, Brad.
 

Best,

JT

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[jonnusmith5]

@Brad @janthadeus

It appears that this has been changed and it is now possible to download videos over a cellular connection. This was not possible prior to my post despite uninstalling and updating all devices and software. In any case, it is working well now.

[EmersonB]

Hi everyone,

@jonnusmith5 thanks for getting back to us and for sharing with us your update. We're glad that you're able to download your recorded events using your mobile data. We’ll consider this one complete so let us know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, Brad and JT.

Thanks,
Emerson