Cannot access old email for setup.

[UKHOOPZ]

I cannot sign in to my old Nest account because I no longer have access to my old email and Nest is sending me a code to verify my identity.  I tried setting up a new account and it says I have to get the old owner to remove it first.  I AM the old (original) owner and I cannot log in to original account...see above.  Is there a way to start over without the code from the email?

[aatienza]

Hey UKHOOPZ,

Thanks for posting here in the Google Nest Community.

You can't set up a new account, you need to have the code from your old email for you to retreive your Nest account. Learn more here.

Thanks,
Archie

[aatienza]

Hey UKHOOPZ,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 

Thanks,

Archie

[SteveT1]

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve