Cannot connect camera to wi-fi

[flj0303]

I have two Nest Cam indoor wired cameras, both about the same age and connected to the same wi-fi network and router. I recently installed a new router and reconnected one camera as well as a doorbell camera with little problem. No matter what I do, I have not been able to connect the other camera. Removed it from the app, tried to add it back, and continue to get error messages about the wife network not connecting, etc. I have tried using the mobile (phone app) setup as well as the alternative of plugging into the USB on the computer. Nothing works. Two cameras work fine, the other was working fine prior to the wifi change (just a new router from spectrum). I have the camera sitting 2 feet from the router and both of the cameras that do connect are over 30 feet away.

I've tried to  reset the camera but apparently there is no way to do so on the older nest cams. 

Thanks for any ideas

[EmersonB]

Hi flj0303,

Thanks for posting and I'm sorry to hear that you're having trouble reconnecting your Nest camera to your Wifi network.

Give these steps a try:

• Reset your camera to the factory default.
• Restart your Wifi router and your phone.
• Force close or reinstall your Nest App.

Looking forward to your response.

Thanks,
Emerson

[EmersonB]

Hey flj0303,

I just wanted to follow up and see if the steps above work. Let me know if you have any additional questions from here.

Regards,
Emerson

[aatienza]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, Emerson.

Thanks,

Archie

[flj0303]

I have done all the above steps..multiple times, restarted router and modem. Tried to reset the camera to factory default but there is no way to do so without a rest button on this camera, and I cannot re-connect in order to rest in the app. I scan the QR code in to try and re-connect, or I use the code on the camera. Either way it will not connect. The app seems to "see" the camera, but will not connect to wi-fi. The light on the camera never does anything but flash blue, over and over. 

I got one reply from Nest basically saying buy a new camera. But it was working perfectly prior to my updating the router. And I connected two other cameras (an identical one to this one, as well as the doorbell camera with no problems).

[janthadeus]

Hey folks,
 

Great troubleshooting so far, we appreciate your efforts here.
 

You can also give these steps a try:
 

1. Make sure Bluetooth is on. Turn Bluetooth off, then back on to refresh the connection.
2. Close all the apps running in the background of your phone, reopen the Google Home app then try adding the camera again.
3. Bring your phone closer to the camera within 10 to 12 inches during pairing setup.
4. Restart your phone, turn it off for 60 seconds then turn it on.
5. Put your mobile device on airplane mode, then turn on Bluetooth and WiFi.
6. Try a different mobile device.

Let me know how it goes.

Thanks for the help here, Archie and Emerson.

Best,

JT

[flj0303]

Thank you !

I will try these. I am not optimistic as I have tried this before. As well as connecting the camera directly via a USB connection to the PC (Windows 10) and going through the steps in the Windows App.  Please note that I am using the NEST app, not Google Home to do this. I've never switched to Google Home, and again the other two cameras are connected and active on the Nest App.  I will, try these other steps and report back

[EmersonB]

Hi everyone,

@flj0303 thanks for getting back to us. Sounds like a plan. Keep us posted.

I appreciate the help, @Jt and Archie.

Thanks,
Emerson

[janthadeus]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?
 

Thanks for chiming in, Emerson.

Regards,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT