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Doorbell not loud enough

ATesus92
Community Member

Hey guys, I installed my doorbell (battery) today but there is a problem: i can hear the person at the door very clear on my mobile phone, but the person at the door almost doesnt hear me. The bell's speaker is very quiet. I have set the volume in the home app at max but it doesn't help. 

 

Can somebody help me please?

22 REPLIES 22

Loic33
Community Member

I have the same issue. 

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Loic33
Community Member

Hi there, yes this is still occurring. I have realised that it only happens on Samsung phones. All other devices broadcast the sound loud enough. Some people say it is because of the microphone array on Samsung phones being incorrectly used. 

Brad
Community Specialist
Community Specialist

@Loic33

 

I have heard that some Samsung phones have trouble with certain features. I can suggest that you Restart your device, possibly even Factory Reset it and then try again. Check your settings, anything that you feel could be worth looking into to see. I know nothing about Samsung phones, I have purely used iOS devices for the past several years, so I am not much of a help knowing where to go on those phones.

 

Best regards,

Brad.

Loic33
Community Member

Hi @Brad , 

I would do what you suggested but that clearly won't have any effect as that is not how software works. Also if you do some research you will find this is a known issue with ALL Samsung devices going back years. 

I have seen you respond a lot on these forums but I think it is important to remember that if you don't have anything meaningful to contribute it is better to just say nothing at all. 

Cheers, 

Loic

Brad
Community Specialist
Community Specialist

@Loic33

 

There are multiple reasons why I would like to remind you to please be respectful to all users that would include any Community Specialist, myself included. I am required to respond to this thread as it is part of my duties as a Community Specialist/Moderator over these forums. I am also aware that Samsung devices struggle hardcore with most Nest products at the moment. I ask that you continue to have patience, and thank you for your feedback you have provided. 

 

For your convenience, I have linked the Community Guidelines for you to review if you wish. 

 

Best regards,

Brad. 

ATesus92
Community Member

Thx for your help! Do you know any solution for this problem? Besides changing the device xD

 

By the way - I also have a Google Nest Audio, which tells me whenn somebody rings at my door. What do I have to say to my Nest Audio to get a connection to my doorbell? Does that work at all or does it only work with my mobile and my Nest hub?

Brad
Community Specialist
Community Specialist

@ATesus92

 

There is no such fix for this issue still, but I can suggest you try to lower your phones volume first, and then see if that changes the sound. I saw someone state it worked for them, but I do not have this product to test it myself. But the Nest Doorbell (battery) is not meant to ring like a traditional smart doorbell. It send a notification to your phone, and can send an alert or sound to your connected speakers and displays if you have them.

 

Best regards,

Brad.

GarrettDS
Community Specialist
Community Specialist

Hey there, 
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

Have a great day. 
Garrett DS
 

Loic33
Community Member

Yes, the problem is still unresolved. 

MikeK1
Community Member

Tried all the above and still no joy 😒 

When is a fix likely?

Ibra80
Community Member

Any Fix to this issue yet? Absolute junk. About to take it back and get the ring doorbell.

Ebedia
Community Specialist
Community Specialist

Hi Ibra80,
 

I'm sorry to hear that you're having this issue. To know more about this, I'd like to ask some questions: what is your phone's make and model? What is your phone's OS and OS version?.
 

Give these steps a try:

  • Check the volume on the device where the live or recorded video is being played and make the necessary adjustment if applicable.
  • Verify that the audio settings on the app is correct :
    • On the Home app, tap the doorbell or camera ​​ Settings  Audio, and toggle the Microphone on.
    • On the Nest app, tap the doorbell or camera  Settings, and set the Microphone on.
  • When applicable, adjust the volume slider until you're satisfied with the audio.
  • Confirm if the audio issue happens on other mobile devices.
     

Keep us posted.

 

Best,

Emerson

Ibra80
Community Member

There is 3 phones in the house and all Samsung's, S10, s20 and a note 20 ultra, all on android 12. 

The volume options are at full. 

Tried it with a iPhone or pixel 7 and it's fine.

Seems to be a problem with Samsung phones

MikeK1
Community Member

Hi

I got onto Google and they sent a replacement out and now it works fine. 

Ebedia
Community Specialist
Community Specialist

Hey folks,

 

@Ibra80 to confirm, you mean to say that when you use your Android phones with Android 12 OS version they cannot hear you, and when you use your iPhone or Pixel 7 they can hear you properly? Keep us posted.

 

@MikeK1 that's awesome. Were glad that it's working fine now.

 

If you have other questions and concerns, feel free to let me know.

 

Regards,
Emerson

janthadeus
Community Specialist
Community Specialist

Hi Ibra80,

 

How's it going? Still need our help?

 

Thanks for the help here, Emerson.

 

Regards,

JT

Yeah I'm still having the same problems with it not being loud enough on phones or when using mic for talk back the person at my door can hardly hear me.

Brad
Community Specialist
Community Specialist

@Ibra80

 

Have you tried to change the volume on a separate non-android device to test if it is specific to your android devices? 

 

Best regards,

Brad

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in and see if you managed to see Brad's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Ibra80
Community Member

Yeah all sorted by returning and getting a ring doorbell 

aatienza
Community Specialist
Community Specialist

Hey Ibra80,

 

I'm sorry for to hear that. Let us know if you have other questions as I'll be locking the thread after 24 hours.

 

Thanks,

Archie