03-28-2024 07:04 PM
I migrated my nest account to google. Everything migrated over except the doorbell, nest gen 1. tech said to rest to factory setting which I did, bit when installing still says it is connected to an old account (nest). I cannot sign into the old account since I migrated. Help.
03-29-2024 05:36 AM
Did you get any error messages during the migration?
For that model, resetting doesn't remove your account, so your doorbell still believes it's connected to an account, your legacy Nest account, which you no longer have access to if the migration has otherwise finished.
In this situation, when your video history has expired (this depends on what Nest Aware plan you had), you'll be able to pair the camera to your account again. There's no way to check when the history has expired unfortunately, other than to periodically retry setup.
03-31-2024 07:08 PM
Thank you, bit no error message. And I had no plan, just free. I guess I will keep checking back but it has been at least a month.
04-03-2024 01:21 PM
Hi there @Librarygirl303,
I'm sorry you're running into this situation with your Nest Doorbell connectivity.
If you're seeing the message “Camera is connected to another account”, during migration, it might be because the previous video history hasn't expired yet. This can take up to 60 days. Try checking again in a week or two.
If the steps provided above doesn't work, try the troubleshooting steps below:
Keep me posted,
Best regards,
Melany
04-15-2024 10:50 AM
I would like to speak to a person on the phone
04-15-2024 04:10 PM
Hi @cozyhome,
Prefer to speak with someone? Fill out our Contact Us Form and we'll be happy to connect you.
Best,
Brandon.