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Cannot connect new camera

estherboff
Community Member

Successfully added new 2nd gen wired indoor camera to existing home. Camera stopped working because of faulty WAP. Repaired WAP so old generation cameras are working again but cannot add back new generation to google home. It's got green light but won't connect. Tried adding new home and all the other troble shooting tips but no luck. When setting up I am not able to select wifi set up so cannot do set up from scratch.

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hey there,


Thanks for bringing up the concern you're having. I'd love to look into this for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This might be helpful if it ever freezes, has connection problems, or isn't working normally.


Best regards,
Brad

janthadeus
Community Specialist
Community Specialist

Hey estherboff,

 

Checking in — did you get a chance to try the suggested step provided by Brad? If so, how did it go? Let us know if you need more help.

 

I appreciate your help, Brad.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Best,

JT