Cannot connect to assisting device

[thetruth19]

Anyone familiar with the following? Background on my setup. I have the Nest Wifi with two points, Nest thermostat(2nd generation) and three linked devices all on my Google Home. Checked wifi and settings as far as I could.

 

[thetruth19]

More on this since I’ve been reading similar threads. I setup another home within Google Home and attempted to add the doorbell this way. About halfway through it asked if I had any other Nest devices which I do, 2nd Gen thermostat.

the instructions told me I had to migrate my Nest account from the Nest app. I went to the Nest app and my account is already migrated(denoted by not being able to select an the option “migrate to a Google account”. 

[thetruth19]

Strange enough….I removed my Nest thermostat and was able to add the doorbell. However, now the thermostat QR code, when scanned crashes the app.

[thetruth19]

I hope this is the last post I have with no responses but maybe it helps someone else. I basically reset the Nest app for the thermostat and reset it up all over again. Like magic it appeared back in my Google Home app after I went through the whole process

[Jeff · Accepted solution]

Hey, thetruth19.

Sorry for the late reply here and for the issues you had with the app. I imagine the lack of response might have to do due with it being more of an app issue, but either way, it looks like you were able to get this sorted out. Before I mark it as resolved, I wanted to check and see if there's anything else you needed.

Thanks.

[thetruth19]

Hi Jeff,

You can mark as resolved. I am in agreement it was more of an app issue more than the equipment issues. 

[Jeff]

Sounds great, thetruth19.

If there's anything else you need, please feel free to open up a new discussion.

Thanks.