Cannot download video over mobile/cellular

[LC17]

Whenever I try to download a video recording from my nest doorbell over cellular/mobile data, it gets stuck on "waiting for network connection". It seems to work ok over wifi though.

Does anyone know if this is normal behaviour? Is there a setting that I'm missing to allow it to download over mobile data? I am able to stream the video fine, just can't download it.

 

[Flexte]

No subscription here and yes it's working over cellular after the latest update.

[Skye1]

Woohoo working for me as well 

[Brad]

Hi folks,

It looks like with the most recent update, this concern may have been resolved. If you have yet to see a change, updates to your apps are going out in waves. Just keep checking and making sure that your device is update to date. Restart your devices if needs be. Please let me know if you need further assistance, and thank you for your patience while we looked into this further.

Best regards,

Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[mnabil8]

I can download videos now from the Home app over cellular network. Thanks for fixing it.

[Brad]

Hi there,

Just checking in on this thread and the activity on it. It seems this is working for many users now. We'll go ahead and mark this thread as resolved, and leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad