Cannot get past "Choose Account" on my adroid phone

[Divagothica]

I am trying to set up our new google doorbell "battery" on google home on my android, the "ok" is blurred out.  phone. I have the rest of the house hooked up already. What am I doing wrong?

[EmptyNester]

Hmmmm,  I think it wants you to click on the TERMS OF SERVICE so that they can confirm you saw them.  After that I think the OK will become available.

[Divagothica]

Sorry, I forgot to mention, I entered the Terms of Service and other links provided and it still did not unblur the "OK" Thank you though 

[EmptyNester]

Also confirm your BLUETOOTH on your phone is turned on (which I'm guessing git is)

I think your best bet is to speak to a Google Nest Tech person on the phone.  Here is the link that lets you set up the phone call.  I believe they are there 24/7.  Be sure to set about 30-60 minutes in case the want you to do some trouble shooting.

https://support.google.com/googlenest/gethelp

[janthadeus]

Hi everyone,

Sjoho, we appreciate your time sharing the steps creating your Nest account — it's a big help. Google Workspace accounts are accounts set up by businesses or organizations to access different Google business productivity tools. At this time, you can’t use a Google Workspace account because the account data is managed by your organization. We recommend using a personal account (Gmail) when creating a Nest account or migrating your Nest account. I hope that sheds some light on the issue.

Divagothica, checking in to see if you have further concerns about your Nest Doorbell (battery). Feel free to update this thread, and we're happy to assist you further.

I appreciate the help, EmptyNester, MplsCustomer and Archie.

Thanks,

JT

[Brad]

Hi there,

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

[Sjoho]

No, you can close it – you should make clear that the devices don't work with G Suite accounts ... and the reasoning why it does not work: I don't care as a consumer, especially if I pay for a Google Account I should get even more benefits. Anyways, it is what it is!

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

[MplsCustomer]

@Divagothica 

The customer below seems to have a similar problem:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Setting-Up-Google-Nest-Cam-Battery/td-p...

[Sjoho]

Thanks, for you support. Of course I have the latest App version. Also reset the Cam several times. Still the same issue. Seems the guy who had a similar issue either did not solve it. There is no option to call anyone in Europe.

BTW: is it normal that there is no light on at the camera, if I unplug the cable? It just does nothing, even if I try to reset it without cable. Is this normal when the cam is not set up?

If there is no magic happen til tomorrow I will just send it back. 

[aatienza]

Hey there,

Divagothica, how's it going? Still need our help? Feel free to let us know if you do. Also, try to use a different phone to see to isolate it.

Sjoho, you might want to check out the battery status of your camera. Also, there's no status light of your Nest doorbell (Battery) if it's idle and not detecting activity, streaming video or recording video. Check out this link for additional information.

I appreciate the help, EmptyNester and MplsCustomer.

Thanks,

Archie

[Sjoho]

Found the issue. And it is ridiculous. You can't use a G-Suite account. It has to be an unpaid private account. This is a joke. For a company like Google. Imagine that – you have a paid Google account and you can't use a Google product with it you purchase. So the issue is solved – but still unbelievable. Strange that it is even impossible for Google to make a warning in the app that would hint to this problem... instead it is a cryptic message ...

[EmptyNester]

Yes, if you search on this forum a number of people have expressed frustration with not being able to use the G-Suite account. But I don't think they got the error message you got (I could be wrong).

And I have to agree with you that they need to make the error message more clear as to the reason for the error. Hopefully they can fix this in the future.

Anyway, glad you got it working.