Cannot mount doorbell anymore

[aka_]

The release mechanism seems to be stuck so I'm no longer able to mount the doorbell. Everything else works fine. How do I resolve this? 

[EdmondB]

Hi aka_, 

I'm sorry to hear about your experience on your Nest doorbell. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Best,
Edmond

[Pkling614]

FRUSTRATING……I’ve been having the same issue with the doorbell not mounting securely on to the metal bracket (attached to the wedge).  Give this a try.  Push the unlocking key into the top slot of the doorbell a few times this will move the tiny locking dot mechanism (in and out).   Dust and debris build up around the tiny dot which prevents it from protruding out to catch onto the mounting bracket. I think this must be done periodically.  Definitely a design flaw but this works for me for now. PS I found this advice from researching another thread complaining about the same exact issue.

[EmersonB]

Hi folks,

@aka_, we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. In case you have any questions or concerns, you know where to find us.

@Pkling614, we appreciate your efforts in posting here about the steps you've done to properly mount it. We’ll take note of it and ensure that we'll learn from your experience as we continually improve our products and services. 

I appreciate the help, Edmond.

Regards,

Emerson

[aka_]

Thanks for the suggestion. Unfortunately the mechanism doesn't move at all when I push the key in. 

[EmersonB]

Hello aka_,

Thanks for updating us with your concern. Our support team will send you an email to assist you. Please continue your conversation there to avoid confusion here.

Best,

Emerson